At Rosita Marketing, we are committed to providing quality products and ensuring customer satisfaction. This Refund and Return Policy explains the procedures and conditions related to returns and refunds for our products, including the Playtime 5-Piece Aqua Kids Plastic Table and Chair Set (Humble Crew), Tier Kids Wooden Bookshelf (SKYSHALO), and Lauren Bookcase with Toy Storage Bins (Ameriwood Home).

1. Eligibility for Returns
Customers can request a return within 30 days of receiving their order if the product is defective, damaged, or not as described.

2. Products Covered
This policy applies to all products sold by Rosita Marketing, including children’s furniture and accessories such as the Playtime 5-Piece Aqua Kids Plastic Table and Chair Set, Tier Kids Wooden Bookshelf, and Lauren Bookcase with Toy Storage Bins.

3. Return Process
To initiate a return, contact us via email at support@rositamarketing.shop or call +1 252 203 8284. Please provide your order number, reason for return, and photos if applicable.

4. Condition of Returned Items
Products must be returned in their original packaging, unused, and in resalable condition. Damaged or altered items may not be eligible for a refund.

5. Return Shipping
Return shipping costs are the customer’s responsibility unless the product is defective or incorrect. Rosita Marketing may provide a prepaid shipping label in certain circumstances.

6. Inspection and Approval
All returned items will be inspected upon receipt. Refunds are processed after the inspection confirms the product’s condition and eligibility.

7. Refund Processing Time
Refunds will be issued to the original payment method within 7-10 business days after approval of the return.

8. Refund Amount
Customers will receive a full refund for the product price minus any applicable shipping fees unless the return is due to our error or product defect.

9. Non-Refundable Items
Certain items, such as custom or personalized products, may not be eligible for refunds or returns. Please check product details before purchasing.

10. Damaged or Defective Products
If your product, such as the Humble Crew Playtime 5-Piece Aqua Kids Plastic Table and Chair Set, SKYSHALO Tier Kids Wooden Bookshelf, or Ameriwood Home Lauren Bookcase, arrives damaged or defective, notify us immediately for a replacement or full refund.

11. Wrong Items or Orders
If you receive an incorrect product, contact us within 48 hours for resolution. We will arrange for return and replacement at no additional cost.

12. Cancellation Policy
Order cancellations are accepted within 24 hours of purchase. Contact us promptly via email or phone to cancel an order.

13. Store Credit or Exchange
In some cases, we may offer store credit or exchanges instead of refunds. This will be at our discretion based on the situation.

14. Contact for Refunds and Returns
For assistance with returns or refunds, please contact Rosita Marketing at:

• Phone: +1 252 203 8284
• Email: support@rositamarketing.shop
• Address: 166 Jade St, Smithfield, NC 27577

15. Final Note
By purchasing products such as the Playtime 5-Piece Aqua Kids Plastic Table and Chair Set, Tier Kids Wooden Bookshelf, or Lauren Bookcase with Toy Storage Bins, you agree to this Refund and Return Policy. We aim to make the process straightforward and satisfactory for all our customers.